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West Coast ImsouaneWest Coast Surf Morocco

Discover the hidden gem of Morocco, where nature meets heritage in perfect harmony. Surfing, Yoga, and Good Vibes only.

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  • Full Surf Package
  • Free Surfer Package
  • Stay with Breakfast
  • Yoga Add-On
  • Room Upgrades Available

Contact Info

  • Imsouane, Agadir-Ida-Ou-Tanane,
    Morocco, 80032
  • +212 607-116120
  • contact@westcoastsurfmorocco.com

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© 2025 - 2026 All Rights Reserved

PRIVACY POLICY

West Coast Surf Morocco

Last Updated: February 2026

West Coast Surf Morocco ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Make a booking or reservation
  • Register for an account on our website
  • Contact us via email, phone, or contact forms
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, contests, or promotions
  • Provide feedback or reviews

This information may include:

  • Name and contact details (email address, phone number, mailing address)
  • Date of birth and age
  • Passport or identification information (as required for bookings)
  • Payment information (credit card details, billing address)
  • Emergency contact information
  • Health and medical information (relevant to participation in activities)
  • Dietary preferences and restrictions
  • Surfing experience level and preferences
  • Travel and accommodation details

1.2 Information Automatically Collected

When you access our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Date and time of access
  • Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third-party sources, such as payment processors, booking platforms, travel agencies, social media platforms, or marketing partners, to the extent permitted by applicable law.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • Process and manage bookings, reservations, and payments
  • Provide surf lessons, accommodation, and related services
  • Arrange transportation and activities
  • Communicate with you about your booking and our services
  • Respond to inquiries, requests, and customer support needs

2.2 Safety and Health

  • Assess your fitness and suitability for activities
  • Provide appropriate instruction and safety measures
  • Contact emergency contacts if necessary
  • Comply with health and safety regulations

2.3 Business Operations

  • Improve and optimize our services and website
  • Conduct market research and analyze customer preferences
  • Manage and train our staff
  • Maintain records and perform accounting functions
  • Prevent fraud and ensure security

2.4 Marketing and Communications

  • Send newsletters, promotional offers, and updates (with your consent)
  • Provide personalized recommendations and content
  • Invite you to participate in surveys or contests
  • Share photos and testimonials (with your permission)

2.5 Legal Compliance

  • Comply with legal obligations and regulations
  • Respond to legal requests and court orders
  • Protect our rights, property, and safety, and those of our guests and staff
  • Enforce our Terms of Use and other agreements

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors and financial institutions
  • Accommodation and activity partners
  • Transportation providers
  • Website hosting and IT service providers
  • Marketing and analytics platforms
  • Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent fraud or illegal activity
  • Protect the safety of our guests, staff, or the public

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Secure servers and databases with access controls
  • Regular security assessments and updates
  • Staff training on data protection and confidentiality
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Booking and payment information: Retained for at least 7 years for accounting and tax purposes
  • Marketing communications: Retained until you unsubscribe or withdraw consent
  • Medical information: Retained for the duration of your booking and up to 3 years thereafter for liability purposes
  • Website analytics: Typically retained for 26 months

When personal information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your user experience.

6.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., security, authentication)
  • Performance Cookies: Collect information about how visitors use our website to help us improve it
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to deliver relevant advertisements

6.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Request transfer of your information to another service provider
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes
  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and other marketing communications about our services, special offers, and events. You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly at contact@westcoastsurfmorocco.com
  • Updating your preferences in your account settings

Please note that opting out of marketing communications does not affect transactional emails related to your bookings or account.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 18, except when accompanied by a parent or guardian. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Morocco, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities
  • Data processing agreements with service providers
  • Compliance with applicable data protection regulations

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. If we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our services after changes are made constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

West Coast Surf Morocco
Data Protection Officer
Email: privacy@westcoastsurfmorocco.com
General Inquiries: contact@westcoastsurfmorocco.com
Phone: +212 [Your Phone Number]
Address: [Your Physical Address], Agadir, Morocco

We aim to respond to all privacy-related inquiries within 30 days.

CONSENT AND ACKNOWLEDGMENT

By using our services, making a booking, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.